Returns and Refund Policy

At Mama’s herbs we want to provide you the very highest quality products. However, occasionally, we understand there will be situations were you would require a refund.  We will gladly accept back any item that was purchased within 30 days of receipt that you do not want to keep. Non-faulty items must be returned in their original packaging and in an undamaged condition. Due to hygiene reasons, we will not be able to accept teas if the packaging is opened.

Please be aware that post and packaging are not refundable, except where items have been returned because they are faulty or do not otherwise conform to your order.

We cannot be held responsible for goods that are returned to us that are lost in transit. If you are concerned, we recommend that you send the goods by recorded delivery and retain the proof of posting. If you are a consumer based within the European Union, you have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 14 calendar days after the goods have been delivered to you.

To cancel an order, please inform us via email. Once accepted, pack the relevant item securely and send it back to us with the delivery note. Please make sure that we receive it within 30 days after the order was delivered.

As soon as we receive the returned goods, we will refund the relevant part of the purchase price for that item.

For all overseas customers, we strongly advise ensuring that the product is relevant to you before making the purchase. We are happy to answer any questions you may have before the purchase. Unfortunately, we are unable to accept returns sent to some overseas countries due to logistical reasons.

Frequent Asked Questions

How long does it take the herbal teas to take effect?

Herbal tea treatments are a form of homeopathic medicine meaning it isn’t like a pill where you take one and it temporary suppresses the symptoms. Herbal teas have to be taken consistently in order to reap the benefits. Combining a consistent herbal tea programme with a healthy lifestyle will result in the full effects of the herbal teas. Other practices such as fasting, exercising and clean eating will also magnify the effects of the herbal teas.

Are all herbal teabags natural and safe for all?

Yes, we take pride in sourcing
the highest quality teas packaged in natural unbleached teabags. All our herbal
teas contain 100% of the herb and there are no additions or added ingredients.
Our herbal teas are suitable for all but any pregnant women or women
breastfeeding should always seek advise from their medical practitioner prior
to beginning any treatments.

Can I drink herbal teas if I’m not physically ill?

Yes of course. We believe that healing is an eternal process and shouldn’t only be carried out when you feel symptoms. Our body is constantly working hard to process and digest food, regulate several processes whilst ensuring growth, cleansing and protecting the body from foreign invaders and bacteria. All these processes can be aided with herbal teas by providing further support to your body allowing to do what it needs to do efficiently.

Do the herbal teas taste nice?

Herbals teas are an acquired taste, meaning the more you drink the better it tastes. Although some of the more tonic herbs seem to have a bitter taste, which is actually beneficial for triggering digestive enzymes and saliva, adding a drop of natural honey can counteract
the bitter taste, making it a lot more palatable.

For any further questions, enquiries or advise, please feel free to contact us using the below.